Privacy & Legal Information

AURGIS Pty Ltd Last updated: 1 November 2025

Company Details (Impressum / Legal Notice)

Trading as: AURGIS Legal entity: AURGIS Pty Ltd Australian Business Number (ABN): 14 692 383 449 Australian Company Number (ACN): 692 383 449 Registered Office: 25 Pease Street, Cairns Manoora Queensland 4870 Email: info@aurgis.com.au Phone: (61) 7 4019 2743 Website: https://www.aurgis.com.au
This website is owned and operated by AURGIS Pty Ltd, a company registered in Australia. All references to “we”, “us”, or “our” refer to AURGIS Pty Ltd.
Privacy Policy
Effective Date: 1 November 2025 
Last Updated: 21 November 2025
AURGIS Pty Ltd ABN: 14 692 383 449 respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
AURGIS – Full E-Commerce Privacy Policy
Privacy Policy 
Effective Date: 21 November 2025 
Last Updated: 21 November 2025
AURGIS Pty Ltd (ABN: [Insert your ABN here]) (“AURGIS”, “we”, “us”, or “our”) is committed to protecting your privacy. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the Privacy (Australian Privacy Principles) Code 2017.
This Privacy Policy explains how we collect, use, hold, disclose, and protect your personal information when you visit our website, create an account, place an order, subscribe to marketing, or otherwise interact with our online store at www.aurgis.com.au (the “Website”).
1. Types of Personal Information We Collect
We may collect the following personal information:
  • Identity and contact information: full name, delivery/billing address, email address, telephone number
  • Account information: username, encrypted password, order history, wishlist items, saved payment methods (tokens only)
  • Transaction information: products purchased, order number, date, amount, payment method type
  • Communication information: customer service enquiries, reviews, feedback, survey responses
  • Marketing preferences: opt-in status for newsletters, SMS, abandoned-cart reminders
  • Technical and usage data: IP address, browser type and version, time-zone setting, device information, cookies, browsing behaviour, referral source
  • Sensitive information: only with your explicit consent (e.g., accessibility or health-related requirements for certain products)
We do not store full credit card numbers or CVV details — all payments are processed securely by PCI-DSS compliant third-party providers.
2. How We Collect Personal Information
We collect personal information:
  • Directly from you when you register, place an order, contact us, leave a review, or subscribe to marketing
  • Automatically through cookies and similar technologies when you browse our Website
  • From third parties such as payment gateways (Stripe, PayPal, Afterpay, Zip), shipping providers (Australia Post, Sendle, couriers), marketing platforms (Klaviyo, Mailchimp, Omnisend), analytics providers (Google Analytics, Meta Pixel), and fraud-prevention services
3. Purposes of Collection, Use and Disclosure
We collect, hold, use, and disclose your personal information for the following primary purposes:
  • To process and fulfil your orders (including payment, shipping, and refunds/returns)
  • To manage your account and provide customer support
  • To send transactional communications (order confirmations, shipping updates, account notifications)
  • To detect and prevent fraud
  • To improve our Website, products, and services
  • To conduct analytics and research
  • To send direct marketing communications (only where you have consented)
  • To comply with legal and regulatory obligations (e.g., tax, Australian Consumer Law, record-keeping)
We will not use or disclose your personal information for any secondary purpose unless you consent, the secondary purpose is related to the primary purpose and you would reasonably expect it, or the law permits or requires it.
4. Direct Marketing
If you have opted in (e.g., ticked the box at checkout or subscribed via our newsletter form), we may send you promotional emails, SMS, or push notifications about products, offers, and news. You can opt out at any time by:
  • Clicking “Unsubscribe” in any marketing email or SMS
  • Updating preferences in your account dashboard
  • Emailing privacy@aurgis.com.au We will process opt-out requests promptly and free of charge.
5. Who We Disclose Your Personal Information To
We may disclose your personal information to:
  • Our employees and related bodies corporate
  • Third-party service providers including payment processors, shipping and fulfilment partners, IT and hosting providers, marketing and advertising platforms, analytics providers, and professional advisors
  • Law enforcement or government authorities where required or authorised by law
6. Overseas Disclosure of Personal Information
Some of our service providers are located overseas or store data overseas. Countries may include (but are not limited to):
  • United States
  • Canada
  • Ireland and other EU member states
  • Singapore
We take reasonable steps (including contractual obligations) to ensure overseas recipients handle your personal information in a manner consistent with Australian privacy laws (APP 8).
7. Security of Your Personal Information
We implement industry-standard security measures including:
  • SSL/TLS encryption for data in transit
  • PCI-DSS compliant payment processing
  • Secure password hashing
  • Firewalls, access controls, and regular security audits
While no online service is 100% secure, we take all reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
8. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies for essential functions, analytics, and advertising. You can control cookies via our cookie consent banner or your browser settings. For full details, see our Cookie Policy at https://aurgis.com.au/pages/cookie-policy.
9. Storage and Retention
Personal information is stored securely on servers located in Australia and/or overseas (as noted in section 6). We retain your information only as long as necessary for the purposes outlined in this policy or as required by law for 7 years for taxation and accounting records. When no longer required, we securely delete or de-identify it.
10. Your Rights – Access, Correction, and Deletion
Under the Australian Privacy Principles you have the right to:
  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Withdraw consent for marketing
To exercise these rights, contact our Privacy Officer (details below). We will respond within a reasonable period (usually 30 days) and free of charge unless the request is complex or frivolous.
11. Privacy Complaints
If you believe we have breached your privacy or the APPs, please contact our Privacy Officer first so we can resolve the issue quickly. We will investigate and respond promptly. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be published on our Website with the updated “Last Updated” date.
Contact Us
Privacy Officer AURGIS Pty Ltd PO Box 455 Trinity Beach Queensland 4879 Email: privacy@aurgis.com.au Phone: (61) 7 4019 2743
Thank you for trusting AURGIS with your personal information.
 
Legal Information
 
1. Terms of Service
By using this website you agree to our full Terms & Conditions. Key points:
  • All prices are in Australian Dollars (AUD) and include GST where applicable.
  • We reserve the right to refuse service or cancel orders in cases of pricing errors, suspected fraud, or breach of terms.
2. Returns & Refunds
We comply with Australian Consumer Law. See our full Returns Policy.
3. Shipping & Delivery
See our Shipping Policy.
4. Intellectual Property
All content on this website (images, text, logos, designs) is owned by or licensed to AURGIS Pty Ltd and protected by Australian and international copyright and trademark laws.
5. Limitation of Liability
To the maximum extent permitted by law, AURGIS Pty Ltd will not be liable for any indirect, incidental, or consequential damages arising from your use of this website or purchase of products.
6. Governing Law
This website and all transactions are governed by the laws of Queensland, Australia. Any disputes will be subject to the non-exclusive jurisdiction of the courts of that state.
7. Changes to Legal Information
We may update these legal notices at any time. Changes will be posted here with the new “Last updated” date.
Thank you for shopping with AURGIS.